Customer service happens at every step of the customer’s journey. It is a skill that is essential from the moment a customer feels the need for your product or service — to after the sale is made.
Learning and reinforcing customer service lessons are valuable for leaders as well as employees across all departments. Customer service experts and keynote speakers are your organization’s resources for impactful presentations and training.
Here are the top 20 customer service keynote speakers in the industry right now.
Shep Hyken
Shep Hyken is recognized as one of the world’s leading customer service experts. He is the chief amazement officer of Shepard Presentations. This company helps organizations develop customer service strategies that amaze and inspire customer loyalty through live customer service keynote speeches and virtual events. Shep’s weekly articles and blog posts, YouTube videos, Amazing Business Radio podcast, among other resources, help his followers and clients develop a customer-focused culture that drives repeat business and customer loyalty. He has been inducted into the National Speakers Association Hall of Fame for his achievements in the speaking profession. In addition, he is a New York Times and Wall Street Journal bestselling author. His latest book, I’ll Be Back: How to Get Customers to Come Back, Again and Again, is a masterclass in turning customers into repeat customers and repeat customers into loyal customers.
Joey Coleman
Joey Coleman is a lawyer, salesman, teacher and spy. He has worked as a trial attorney, college and graduate school teacher, and the Secret Service and the CIA. Today, Joey is the chief experience composer of Design Symphony, where he helps businesses keep their customers and employees as a keynote speaker, workshop leader, and consultant. He believes that the first 100 days are crucial in the relationship life cycle between businesses and their customers, as well as their employees. Joey shares lessons from his myriad life experiences in his No. 2 Wall Street Journal bestselling book Never Lose a Customer Again.
Brittany Hodak
Brittany Hodak is an international keynote speaker who helps brands create superfans. She is known as the “expert at creating loyal fans for your brand.” She mixes creativity and humor to help businesses, big and small, implement real changes. She is an expert at connecting a brand’s story to the customer’s experiences to create a partnership that turns them into superfans. Brittany is also an award-winning business leader, earning a spot in AdAge’s 40 under 40 and Billboard’s 30 under 30. In addition, she received an award from the Impact Awards at the United Nations as the Most Disruptive Marketing Entrepreneur.
Steven Van Belleghem
Steven Van Belleghem is a keynote speaker, thought leader, and bestselling author on customer service in the digital age. He is passionate about spreading ideas on what customer service should look like today and in the future. He believes in the balance between technology and the human touch, which he covers extensively in his bestselling book, When Digital Becomes Human: The Transformation of Customer Relationships. This balance is essential in an age in which customers have vast amounts of access to information about your company and your competition.
Dennis Snow
Dennis Snow is a keynote speaker, consultant, author, and CEO of Snow & Associates. He spent 20 years working for Walt Disney World. He uses his experience at Disney along with his many years of consulting with businesses around the world to help brands develop a “walk-through-fire” customer loyalty, just like diehard Disney fans. In Unleashing Excellence: The Complete Guide to Ultimate Customer Service, Dennis shares his customer service expertise, a book about designing and implementing an excellent customer service culture in a competitive environment.
Scott McKain
Scott McKain is a customer service expert and the author of two “Year’s 10 Best” business books and four No. 1 business bestsellers on Amazon. He is the founder of Distinction Institute, a company that helps individuals and organizations own their industries. His book ICONIC: How Organizations and Leaders Attain, Sustain, and Regain the Ultimate Level of Distinction helps companies move from standing out to the highest level of distinction in their marketplace. Through his live and virtual events, he delivers impactful presentations that positively influence customers and the company’s bottom line.
Matt Dixon
Matt Dixon is the chief research and innovation officer of Tethr, an AI and machine learning platform that analyzes the value of phone conversations in sales, customer service, and profitability. In addition, Matt is a keynote speaker and business writer. He has worked with Fortune 500 companies in the areas of sales and customer service. He is a frequent Harvard Business Review contributor and a bestselling author. Business Insider considers his book The Challenger Sale to be “the beginning of a wave that will take over a lot of selling organizations in the next decade.”
Doug Lipp
Doug Lipp is a keynote speaker and consultant on the topics of leadership, customer service, and becoming a globally competitive business. Fluent in Japanese, Doug was part of the startup team that built Tokyo Disneyland. After his return from Japan, he led the Disney University Training team. Today, he helps companies create a strong brand that is based on values, teamwork and innovation. In addition, Doug has written eight books on business and leadership, including his latest, Disney U: How Disney University Develops the World’s Most Engaged, Loyal, and Customer-Centric Employees.
Jay Baer
Jay Baer is known as “the world’s most inspirational marketing and customer service speaker.” He delivers live and virtual presentations to audiences worldwide on word-of-mouth marketing, content marketing, and improving customer service, primarily online. Through the company he founded, Convince and Convert, he works with brands to help them gain new customers and keep existing ones. Jay is a six-time author, and his latest book is Talk Triggers: The Complete Guide to Creating Customers with Word of Mouth.
Jeff Toister
Jeff Toister is the “service culture guide.” He is a customer service trainer, consultant, and speaker who helps teams create a customer-centric culture. He is the president of Toister Performance Solutions, Inc., which helps leaders nurture employees to become obsessed with providing excellent customer service. He is the author of four bestselling books, including The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service. In addition, his blog, Inside Customer Service, has been recognized as one of the Top Customer Service Blogs by Customer Contact Central and many others.
John DiJulius
John DiJulius is a keynote speaker, workshop leader, and expert on all things customer service. As the president of The DiJulius Group, he helps companies develop consistent customer service experiences across all employees, departments, and locations. He also leads the Customer Service Revolution, which many consider being America’s No. 1 customer service conference. John is a customer service expert who walks the talk. In addition to the DiJulius Group, he also owns John Robert’s Spa, testing his customer service theories and best practices. John shares more of his expertise in his bestselling books, including The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World.
Joseph Michelli
Joseph Michelli is an author, speaker, and consultant helping businesses create memorable and profitable customer service experiences. In addition, he provides customized solutions for employees and leaders to address their unique needs. He is the chief executive officer at The Michelli Experience and a bestselling author. Among his many titles are When Fish Fly: Lessons for Creating a Vital and Energized Workplace, co-authored by the owner of Seattle’s Pike Place Fish Market, and his latest, Stronger Through Adversity: World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges.
Laurie Guest
Laurie Guest is a keynote speaker on topics including customer service and staff development. Known as the funny lady from the Midwest, Laurie delivers witty and impactful training to organizations worldwide. More than 24 years of experience in healthcare has equipped her to coach workplaces to provide excellent customer service in the moments that matter most. Her most popular keynote, Life in the Espresso Lane, teaches how employees thrive in a fast-paced world. Her book The 10¢ Decision is for team members and leaders who want to take their careers to the next level.
Adam Toporek
Adam Toporek is a customer service expert and speaker. He is the author of Be Your Customer’s Hero — his playbook to succeeding on the customer service front line. His expertise in customer service stems from his background as an entrepreneur working in wholesale, franchising, and small business. For Adam, customer service must be the primary focus of any organization. Excellent customer service can have a significant impact on a business’s bottom line. Adam utilizes a real-world approach to help organizations face their unique challenges.
Lisa Ford
Lisa Ford provides customized presentations on the topics of leadership and customer service. She helps individuals and organizations in the United States and worldwide deliver exceptional customer service that inspires customers to return. Lisa is known for her video series, Exceptional Customer Service: Exceed Customer Expectations to Build Loyalty & Boost Profits, the No. 1 selling business series in the U.S. for more than five years. The National Speakers Association inducted her into the Speakers Hall of Fame in 2002. Her book, Exceptional Customer Service, teaches companies to thrive by building customer loyalty.
Ron Kaufman
Ron Kaufman has been ranked as the No. 1 Customer Service Guru in the World by Global Gurus for three consecutive years. He is an educator, keynote speaker, and thought leader on customer service culture development. As co-founder of UP! Your Service — Ron helps companies worldwide deliver uplifting Service to their customers using the customer service culture methodology he has developed over the years. Ron has written 15 books, including his latest New York Times bestseller, UPLIFTING SERVICE: The Proven Path to Delighting Your Customers, Colleagues and Everyone Else You Meet.
Robert Spector
Robert Spector has been in the customer service business since the age of 13 while working in his family’s butcher shop. Today he delivers keynote presentations all over the world to audiences ranging from individual organizations to industry-wide conferences. He is widely known for his bestselling book, The Nordstrom Way to Customer Service, inspired by his experience as the only journalist granted access to how Nordstrom does business.
Ross Shafer
Ross Shafer is dubbed as America’s Funniest Motivator. He is an Emmy-winning TV broadcaster and comedian who uses his humor and industry experience to help companies in business, growth, motivation, and customer service. In addition, as a leadership coach, Ross has written and produced 14 human resource films. He has written nine books, including No More Customer Friction: A Bold Blueprint for Raising Customer Scores, that guide front-line employees and leaders on how to retain customers for life.
Shaun Belding
Shaun Belding is the CEO of The Belding Group of Companies, Inc., a management consulting firm that provides leadership and customer service training. He is a keynote speaker who brings his 30 years of experience and humor to his customized presentations. He coaches organizations in every industry to create a workplace culture that is focused on customer service. Shaun is the author of five books, including The Journey to WOW: The Path to Outstanding Customer Experience and Loyalty, a book on creating a customer-obsessed organization that successfully earns customer loyalty.
Chip Bell
Chip Bell is a keynote speaker, trainer, and expert in customer loyalty and customer service innovation. He has been named one of the top 10 speakers on customer service by Global Gurus. His customer-centric strategies have helped many Fortune 100 companies enhance their customer relationships. Chip is also a bestselling author with 22 books under his name to date. His new book, Inside Your Customer’s Imagination, talks about building a co-creation partnership with customers that aims to fulfill their hopes and aspirations, not just their needs and expectations.
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