Ring Video Doorbell is the flagship product of Ring LLC. It consists of a smart doorbell that has a high-definition camera, a motion sensor, and a microphone and speaker for two-way audio communication. Ring Video Doorbell integrates with the Neighbors app. It lets users see real-time video from the camera, receive notifications when the doorbell is rung, and communicate with visitors at the door through the integrated speaker and microphone. Ring Video Doorbell can work as a surveillance camera. It automatically triggers recordings when rung or when the motion sensors are activated.
A second-generation model, called the Ring Doorbell 2 was released in 2017. This one has updated hardware and a 1080p camera. It also has enhanced low-light performance and does not rely only on Wi-Fi in comparison to the original model. Ring Doorbell Pro interoperates with Amazon Alexa for playing prerecorded greetings to visitors and lets visitors leave a message. An accessory named ‘Ring Chime’ is plugged into the power outlet for playing the doorbell’s chime.
But users are experiencing an issue with it. Users said that the live view of the Ring Video Doorbell is not working. People are coming up with various complaints related to the error. A user said that his doorbell camera is not showing live view on the app but his floodlight camera is working. Some said that they were able to view event history but they were not able to see the live view. Another user said that the Ring Doorbell Live views keep saying that it is activating device but doesn’t work at all.
Most of the people said that they had a strong internet connection but when they clicked to access the live view, it was not working. Users said that they have experienced this issue almost 2-3 times in just one week. People said that the blue light on the doorbell spins constantly but the live view doesn’t work at all. If you are facing the same issue with Ring Video Doorbell, follow these steps to fix the issue by yourself –
- You might be facing an internet outage or Ring Video Doorbell might have disconnected from the Wi-Fi network. Make sure that the internet connection is working fine and see if the Ring Video Doorbell is connected to the Wi-Fi by logging in to the admin panel.
- Make sure that your router is not more than 30 feet away from the doorbell. It is the optimal distance recommended.
- The live view might not work if you have not updated the firmware. Whenever you see that a new firmware is available, download and update it.
- Make sure that you have enabled the Ring Doorbell live view. Open the Ring app and tap on Device Settings. Select Video Settings from the list and click on Enable Live View and click on confirm.
